End-to-End Automation: Differentiating Digital Experience

Lumen’s CTO and MEF Chairman, Andrew Dugan, discusses how enterprises’ changing expectations for on-demand services are driving service providers to automate network and operational processes and deliver a higher level of service to customers. What will it take to automate across carriers and deliver a global service?

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In this Executives at the Edge episode, host Pascal Menezes explores these topics and more with Andrew Dugan of Lumen:

How has the enterprise’s focus on enabling applications and users changed expectations for service providers?
What role does automation play in the delivery of network, compute, and security as a single service that can be easily configured and managed?
Why should service providers consider partnering with hyperscalers?
What role does fiber access have in future digital service delivery strategies?
What will it take to achieve end-to-end automation within the service provider’s infrastructure?

About Our Guest

Andrew Dugan, CTO, Lumen

Andrew Dugan is Chief Technology Officer for Lumen. In this role, he is responsible for the development, integration and deployment of the Lumen global network supporting Enterprise, Consumer, Wholesale and Government customers.

Andrew is running for his third term on the MEF board and actively supports the efforts of MEF through internal and external sponsorship of several MEF Initiatives. Andrew views the work being done at MEF as an important part of Lumen’s objectives—to create a differentiated digital experience for customers through standardization and automation.

Andrew is a veteran technology executive with more than 32 years of experience in building telecommunications networks, switching platforms and services platforms. Prior to his CTO role, he served as Senior Vice President of technology planning, network architecture and security. He joined Level 3 in 1998 where he played an integral part in building its global network. He held various roles at Level 3 and was named its CTO in 2016.

Executives at the Edge podcast is brought to you by MEF, an industry association of 200 service, technology, and cloud providers who together accelerate enterprise digital transformation.

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